What we will do

Our maintenance is your website's insurance against malware
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Manual Cleanup By Experts

Our team of dedicated security experts will work on malware and virus removal on your WordPress site, without applying any automated tools.
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Reinstate Your Google

Search engines like Google, will blacklist you from its search engine if they notice that your website is infected with malware. Once we clean and secure your website, search engines will restore your listing.
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Complete WordPress Hardening

Easily adapt modern security practices such as security headers, 2FA, ReCaptcha and more. Our security experts will perform the complete security analysis and safeguard your WordPress with proper security measures, to lower the risk of getting hacked again.
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Guaranteed Malware Removal

We guarantee that we will clean your website from the malware. However, we'd like to provide you even bigger peace of mind - in case we cannot clean it out and in case you don't have a clean backup, we will provide a full refund.

After we recover your website
consider the following services

Website CARE Plan

An expert security team will cover your WordPress or Craft CMS websites and users' data.
Plan Details

Website defence Plan

An expert security team will cover your WordPress or Craft CMS websites and users' data.
Plan Details

Website defence pro Plan

An expert team you can fully trust to protect e-commerce WordPress and Craft CMS websites and user data private.
Plan Details

What owners of saved
and protected websites say

I can't say enough good things about Bastion and their website care and maintenance services. They've been a lifesaver for my business. Not only have they been able to fix any issues that have come up with my website, but they've also provided valuable guidance and support. Their team is professional and knowledgeable, and I would highly recommend them to anyone in need of website support.
Jessica, owner of an online store
We asked Bastion to perform a comprehensive security audit for our website to ensure we didn’t have any security gaps and hidden vulnerabilities. We glad we did it. There are so many things happening behind the scenes we were not aware of. Their report and provided recommendations helped to rethink our approach on how to maintain our website and how to leverage their services. We were more We were more than content with their service and outcome.
Natasha F.
Our website got hacked a few times before we realized that we need to do something about it. While there are so many companies out there, it was difficult to find someone who is knowledgeable, reliable and offering fast and flexible service. We came across Bastion services on Google and gave it a try. We provided a site information they needed to assess the state of our online presence and after our first consultation, we learned so much about what can cause hacks, security gaps that have been overlooked and options to protect our website. Their level of competence is great. We have been on their maintenance plan for a few months and it is been like day and night. It is so important to have someone to monitor your website all the time, run all necessary updates and little fixes. We highly recommend to sign up for their services.
Kevin V.
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Calculate the outage cost of your website for your business

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Protect for just $0 / day to save / day*
*potential losses in case of an issue

Key Steps

Key steps we take to secure your website

Our maintenance is your website's insurance against malware
Mask group

Step 1

Once you sign up, an account manager will be in touch to get access to your website and to set up backups & monitoring agent.
Mask group 1

Step 2

We assign one of the developers to analyze your website's current state, scan for malware, apply any available updates to core and plugins.
Mask group 2

Step 3

Our system starts monitoring your website uptime and available updates. We manually apply each update, carefully backing up your site before each update (as well as nightly ones to the cloud). You are able to see your website's health through "Citadel", the dashboard with all your websites , and their stats, as well as daily reports in case updates were applied to your website.
PROTECT My Website

Do you have question? We have answers!

Frequently Asked Questions

View All Questions

How soon will you fix my site?

We understand that your business relies on your website and it's important to have your site up and running in the shortest period of time.

Site recovery time for websites that are not under our ongoing maintenance program must be evaluated first. That evaluation will start as soon as we receive access information from you. We then assess the situation with your particular website and suggest next actions and provide associated costs. Typically, simple hacks can be fixed within 3-5 hours and severe cases can take up to 2-3 days to fix (if you don't have a backup of your site and both site files and database were altered).

Will you install security plugins for me?

We will definitely recommend installing a security plugin if you don't have one, though we will never install any plugins without your knowledge or approval.

The only exception is when you sign up for maintenance plan. In order for our system to monitor your site - we will install a website telemetry gathering plugin which we created for this (with tiny footprint).

What if my site will be hacked again, after you fix it?

Once we analyze and fix your site, we will also provide recommendations on other steps you must take to ensure site does not get compromised again (like changing FTP passwords, in case we didn't have access to your hosting account).

In case your site is hacked again within 30 days after our restoration service - we will fix it again, without any extra charges.

The recommendations we will provide for your site will clearly indicate that you have to maintain your site and install updates as soon as they become available and we want to be absolutely transparent and ensure that both you and us are on the same page. If you decide to maintain the site yourself after we restore it for you, and get hacked within those 30 days because of not keeping up with updates, we will have to request you to re-purchase the service to fix your site again.

What if my site has abandoned plugins?

When we recover your site, we will always advise you if a plugin/theme has security issues which don't have an update available. In this case, we will either suggest an alternative or provide a quote to fix the security issue for this plugin for you.

Do I have to purchase your maintenance with repair service?

In short - no, you don't have to. When we restore your site from hack/malware - we patch it up with the latest available updates and you will be fine for some time. However, if you don't have time to maintain your site after we restore it - we strongly advise signing up for our maintenance. If the site is not maintained, it's just a matter of time before the site will be compromised again.